+ DAMAGED PRODUCTS
• In some cases, products will leak or melt in transit from our manufacturing facility to you. This is a rare occurrence but may happen from time to time. Due to this we take various measures, like insulated wrap and ice packs, to prevent melting.
• Likewise, We are not responsible for damaged or melted products. No refunds or reshipments will be sent for this reason. If your product reaches you melted, please place it in the refrigerator and use as is.
+ REFUNDS
• Ophelias Skincare does not accept any returns due to sanitary reasons. if you believe you received the wrong item, email us at Opheliasskincare@gmail.com and we will be happy to help.
• With the global pandemic of covid-19 going on, shipping times may be a little longer be patient with your local carrier.
+ LOST PACKAGES
• We are not responsible for lost or stolen items if your order has been shipped to the correct address that you provided on your order or any shipping address that you confirmed. Ophelias Skincare does not have any liability on the order once it's already been shipped. It will be in the position of the carrier and it's the responsibility of the customer to communicate with the carrier regarding the lost or stolen items.
+ SHIPPING & PROCESSING
• Your shipping cost is calculated based on your shipping address, the shipping method chosen, and the weight of your order at checkout.
• Processing takes 1-7 business days on all orders
• Shipping takes 5-7 business days on domestic orders as per USPS, please be patient with your local postal service.
• If for any reason your package is returned due to incorrect address, you will be responsible for the additional shipping cost.
• Upon ordering you are agreeing to our terms and conditions.
All of our products have a full list of their ingredients, please be sure to read product descriptions if you have an allergens as our products are made with and around nuts and soy.
Any information on this Website is not meant to diagnose or treat any ailment as this should be done by a competent, experienced medical doctor. It is important to remember that each individual’s body is different and has specific requirements health. We don’t claim to cure, prevent, or treat any diagnosed skin conditions.
When placing an order through Ophelias Skincare, you are agreeing to all of these terms and conditions.
Thank you for your support!
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